Good question, do you or your technicians receive tips? If yes, do you work harder or go out of your way so your customer will tip?
Workers in most service industries are largely dependent on tips to survive. In fact in the hospitality industry, tipping service workers is a longstanding American norm, however in the home service industry it isn’t.
Home service providers need to jump on the tipping band wagon for many reasons since it isn’t standard to tip technicians. Tips show real time appreciation that they are happy with the work performed.
Tips help to ensure you’re providing the very best service especially if you go above and beyond, like showing up on weekend or after hours for an emergency repair. Receiving them is considered a nice gesture and a great way to make more money too.
If you or your technicians service homes, apartments or condos regularly, tips will help drive employees to do a better job all the time. Better service also drives more referrals.
Happy customers are more likely to give a Google or Yelp review which is an added benefit.
Some businesses pay a subscription fee to use a tipping app. Like etip that is designed for many different industries.
If you don’t want to pay there is iWallet a processing app that has a built in tipping feature. There is no addition cost if you use the app for credit card of mobile check processing. If you’re paying a lot in fees it’s worth checking out.
In the mobile era, it makes sense to streamline all your business activity into an easy to use app. Tipping just one of many features that should be included during the mobile payment process.
