Encompass Supply Chain Solutions announced a three-year agreement to provide repair parts support for Liebherr’s residential and commercial refrigerators and freezers.
Encompass will now manage the parts supply chain for their home refrigeration line, including a portfolio of freestanding, fully-integrated, column and under the counter units for refrigeration, freezing and wine.
The Encompass agreement includes parts forecasting, procurement, warehousing, distribution and call center support. To expedite order delivery throughout the U.S. the program will be managed through their Georgia, Florida, Nevada and New York facilities.
Encompass will supply repair parts primarily to Liebherr’s authorized service network, self-servicing retailers and consumer end users. To streamline access to pricing, availability and ordering of Liebherr parts, Encompass has created a custom ecommerce portal.
Liebherr appliances are quality tested and designed to last for a long time, however with time some may eventually need replacement parts or repairs. Encompass has extensive experience implementing and managing parts supply chain programs for specialty high-end appliance brands and this experience will benefit Liebherr.
