A state of appliance repair survey confirms what most already know: the appliance repair business could use a tune up.
BrandSource partner, Allstate Protection Plans conducted a “Major Appliances Blues Survey” and the results provide what factors are having on homeowners.
It was reported that 78 percent of respondents waited more than three days from scheduling to receive an appointment. This left consumers without functioning appliances for an average of 10.9 days. It also takes 11.7 hours on average to arrange and supervise an in-home appliance repair, and 28 percent of all on-site repairs require more than one visit to complete.
More than half of all U.S. homeowners (55 percent) spent money repairing or replacing broken appliances, at an average cost of $713 per incident. Refrigerators/freezers, 39 percent of homeowners (67.1 million households) had to throw away an average of $209 in spoiled food, totaling $14.1 billion in wasted grub.
Demand is a big part of the problem. 95 percent of homeowners reported having a major appliance stop working, with 52 percent of malfunctions occurring in five years of purchase. Washer malfunctions occurred most frequently (29 percent), followed by refrigerators/freezers (27 percent); clothes dryers (16 percent); and dishwashers (14 percent).
34 percent number said the one issue is a completely nonfunctional appliance, followed by electrical problems (24 percent) and performance concerns like cooling heating (22 percent).
